Terms & Conditions


1.1  Grade UK reserves the right to revise prices and details at any time without notice.  All items are subject to availability, if items ordered are not available, a full refund shall be raised.

1.2  The prices include Value Added Tax (20%), unless otherwise specified.  Any delivery charges are additional, we accept payment by Visa, MasterCard, Delta, Switch, solo, JCB and Visa Electron.


2.1 You may cancel your order for any reason whatsoever at any time from the day after you placed it up to 7 working days from the day after the date you receive it, provided you have not used and/or damaged the item(s)

2.2  In order to cancel your order you must call us on 0115 986 7151, fax us on 0115 986 7011, notify us by email at sales@visionplus.co.uk or in writing.

2.3  We will reimburse any money excluding delivery postage you have paid for the item(s) you do not want within 30 days from the date you notify us of the cancellation provided that the item(s) has/have been returned to us in accordance with the next sentence.  It is your responsibility to take reasonable care of it/them and to return it/them to us, as soon as possible, in the original packaging.  We strongly advise you to obtain proof of postage,  we will not refund the cost of this return postage.

2.4  When returning goods please enclose the despatch note inside the parcel giving the reason for the return,  stating exactly whether you require a refund or exchange.  Pack the parcel securely reusing the original packaging.  Return the package to Grade UK and obtain a ‘Proof of Posting Certificate' for your protection.


We intend to deliver your items as soon as possible but in any case within 30 days of your order.  If we do not deliver your goods within these times we have specified, you are entitled to ask for a full refund.  If we have still not delivered the item(s) by then,  we will automatically refund any money you have paid.  If you have any queries regarding delivery, please contact us at sales@visionplus.co.uk.

Returns – faulty or wrongly described goods

4.1 Grade UK Limited offer a 2 year warranty on all products unless otherwise stated.

4.2  Each order we despatch will have been meticulously checked before we post it.  If however you find that there are faults or damage, or we have sent an incorrect item, the rest of this term will apply.

4.3  If some or all the item are faulty or spoiled, or are incorrect, when they are delivered, you should notify us as soon as reasonably possible, within 7 days.  Provided the affected item(s) is/are returned to us in suitable packaging, we will offer the following options: a full refund or a replacement ( this may be subject to availability).  Carriage costs incurred will be reimbursed based on UK mainland economy services.


5.1  Colour accuracy on the website cannot be guaranteed, and will vary depending on resolution and screen type of your computer.

5.2  All design, text and imagery on gradeuk.co.uk is the copyright of Grade UK.   The site may not be altered in any way or republished without permission.

5.3  All matters concerning and incidental to any offer or agreement for the purchase and sale of goods gradeuk shall be governed by English law but jurisdiction can be in the country of the consumer, in all such matters.

5.4  www.visionplus.co.uk is operated by Grade UK limited, 8 Finch Close, Lenton Lane Industrial Estate, Nottingham NG7 2NN.

5.5  These terms and conditions apply to all transactions on the gradeuk.co.uk website.  Grade UK may change these terms from time to time without notice.  Changes will apply to any subsequent orders received.

Statutory Rights

Nothing in these Terms and Conditions are intended to reduce your statutory rights relating to faulty or wrongly described goods.  Further information about your rights is available from your Local Authority Trading Standards Department or Citizen's Advise Bureau.

Intellectual Property Rights

7.1  You agree and acknowledge that we own or are licensed to use all copyright database rights, trademarks and other intellectual property rights in and to all parts of this web site, and to the business of Grade UK, including the software, the structure, design a layout of the web site.

7.2  You are entitled  to use our web site in accordance with these Terms and conditions only.  You must obtain our prior written consent before you use our web site or any part of it in any other manner.


8  We warrant the item(s) will be of satisfactory quality and fit for their general purpose.

Limitation of Liability

9.1  We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i.  Loss or damage was not foreseeable to both parties when the contract was formed;

ii. Loss or damage was not caused by any breach on our part;

iii.  Loss or damage relates to business and/or non-consumers.           

9.2  We will not be liable for loss or damage caused by the customer miss handling the item(s).

Data Protection

10 By providing your details to Grade UK on our web site, you consent to Grade UK maintaining, recording, holding and using the information you give Grade UK at the time of ordering, to process your orders, to improve our service to you and inform you of promotions,  All data is collected lawfully and maintained in accordance with the Data Protection Act 1998

11 Other than as stated in this policy, we will never wilfully disclose information about you to any third party without first receiving your permission.

Security & Privacy


Gradeuk.co.uk requires your credit/debit card details to ensure all your orders are processed efficiently.

If you are nervous about shopping on the web, do not be. We use World pay, part of the The Royal Bank of Scotland Group for the secure transfer & processing of credit card information using state-of –the-art encryption and secure sockets layer (SSL) technology.  Your credit card information is not stored on our servers.

Additionally, we have security measures in place to protect our customer database and access to this  database is restricted internally.


Grade UK is committed to protecting your privacy.  We only collect information about you to process your order,  we do not use these details to send you unsolicited information. We will never pass your personal or order details to any other company, other than to fulfil the delivery of your order.

When you make a purchase from Grade UK, you will be asked to provide your name, email address, billing address, delivery address, phone number and credit card or debit card number.

The personal information that we hold about you will be held in accordance with our internal security policies.


We use cookies to store details about your ‘shopping basket' when purchasing through our online store.  The cookies employed by this site do not contain any personal or sensitive data and cannot be used to identify you as an individual.  Disabling cookies will still allow purchases through our store, however some information may not be stored from page to page and will need to be re-entered.


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